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FAQ
FAQ
Frequently asked questions
26 articles in this collection
Written by
David Wibergh
and
Maximilian Holm
General questions
What is MAC vendor lookup?
Vilfo performs MAC vendor lookup
Written by
David Wibergh
Updated over a week ago
How are diagnostics handled?
The process of diagnostics handling
Written by
David Wibergh
Updated over a week ago
What does the diagnostics submitted to Vilfo include?
What does the diagnostics include?
Written by
David Wibergh
Updated over a week ago
Which DNS addresses does Vilfo use?
Vilfo is capable of using both DNS, VPN and custom VPN servers.
Written by
Maximilian Holm
Updated over a week ago
How do I set a static IP address in Vilfo?
Can I assign a device a static IP address?
Written by
Maximilian Holm
Updated over a week ago
IP address assignment
Vilfo gives static IP addresses to all devices automatically
Written by
David Wibergh
Updated over a week ago
Does Vilfo have a beta program?
Receive Vilfo updates before everyone else by opting in to the Vilfo beta program.
Written by
Maximilian Holm
Updated over a week ago
Can I change my VPN provider?
Yes, you can change your VPN provider at any time in Vilfo.
Written by
Maximilian Holm
Updated over a week ago
Features
What is a pre-integrated VPN provider?
Easy setup, no configuration files and automatic server updates
Written by
David Wibergh
Updated over a week ago
System page explained
Learn what the data shown on the System page tells you
Written by
David Wibergh
Updated over a week ago
Dashboard graphs explained
Learn what each graph on the dashboard tells you about your network
Written by
David Wibergh
Updated over a week ago
Does Vilfo support all VPN protocols?
Vilfo supports OpenVPN with any encryption algorithms
Written by
Maximilian Holm
Updated over a week ago
Does Vilfo have a killswitch?
Ensure you're always protected even if the VPN tunnel goes down
Written by
Maximilian Holm
Updated over a week ago
What is a Killswitch?
A killswitch cuts the internet connection for devices if your VPN connection fails
Written by
Maximilian Holm
Updated over a week ago
Do I need to use an OpenVPN application when using Vilfo?
Should I use my VPN provider's software when connected through Vilfo?
Written by
Maximilian Holm
Updated over a week ago
Why is my VPN provider not pre-configured?
Can I get my VPN provider pre-configured?
Written by
David Wibergh
Updated over a week ago
My provider is not included in Vilfo. Can I still use Vilfo?
Which VPN providers does Vilfo support?
Written by
Maximilian Holm
Updated over a week ago
Discover devices with static IP addresses
Find devices in your network that aren't assigned an IP address by DHCP
Written by
David Wibergh
Updated over a week ago
Can I manage my network remotely in Vilfo?
Vilfo has a built-in VPN server that allow you to manage your network remotely.
Written by
Maximilian Holm
Updated over a week ago
Problems
Why do phones get placed in the "Unsorted devices" group?
An old device gets placed in the "Unsorted devices" group
Written by
David Wibergh
Updated over a week ago
Resolving an IP collision when connecting Vilfo to another router
The most common issue when setting up Vilfo is that the router Vilfo is connected to uses the same subnet as Vilfo uses, causing a conflict.
Written by
David Wibergh
Updated over a week ago
Change DNS servers to Vilfo's
Most devices use Vilfo's DNS servers by default. If not, these instructions will help you change your DNS servers to Vilfo's
Written by
Maximilian Holm
Updated over a week ago
My devices are shown as "Offline"
Some devices are erroneously shown as "Offline"
Written by
Maximilian Holm
Updated over a week ago
Unable to reach admin interface
If you are unable to reach admin.vilfo.com, here are some common solutions that may help you.
Written by
Maximilian Holm
Updated over a week ago
Factory reset
Four different ways to factory reset Vilfo
Written by
David Wibergh
Updated over a week ago
Unable to connect to VPN server
If you're unable to connect to a VPN server, it may be due to one of several reasons
Written by
Maximilian Holm
Updated over a week ago