If a device, that has already been assigned an IP address and listed in the Devices list, receives a new IP assignment and gets placed in the "Unsorted devices" group on a new connection, most likely, it changes its MAC address for each connection automatically. Mobile devices are most susceptible to this.

MAC is a unique identifier that is not changed under normal circumstances. However, starting from Android 10 and iOS 14, both operating systems include a default setting to randomize its MAC address every time it connects to a network, even if it's a known network.

So, if that is the case, it is necessary to disable MAC address spoofing.

Here is how to do that in iOS:

  1. Open the Settings app and connect to a Wi-Fi network.

  2. Tap the "i" icon on the right side of the Wi-Fi network name.

  3. Toggle Private Address to Off.

  4. Return to Wi-Fi Settings and turn Wi-Fi off and back on again

Here are the steps for Android:

  1. Open the Settings app

  2. Select Network and Internet (or Wi-Fi & internet)

  3. Select Wi-Fi

  4. Connect to the wireless network

  5. Tap the gear icon next to the current connection

  6. Select Advanced

  7. Select Privacy

  8. Select "Use device MAC"

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